Returns and exchanges after an order is shipped will incur a 50% restocking fee (shipping charges, if any, are not credited). Once your Returns and Exchange product is received by Acrylicgifts, a credit is issued to your account and may be applied to subsequent Acrylicgifts purchases only. Credit is good for one year from the date the returned products are received and accepted. Shipping charges for returned and exchanged merchandise are the customer’s responsibility. To return or exchange eligible merchandise, contact info@acrylicgifts.com and request a Return To Vendor Number (RTV) and return instructions. If you do not obtain an RTV, Acrylicgifts will be unable to track and process your return or exchange. Acrylicgifts does not offer exchanges or refunds on rods over 12 feet in length, bed hardware, cornices, or custom items.